frequently asked questions
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Roofing
Your Shelter, Our Mastery
Why is regular roof maintenance important?
Regular maintenance prevents leaks, extends your roof’s lifespan, and saves money by catching minor issues early. It also ensures energy efficiency and compliance with insurance requirements.
How often should I schedule roof inspections?
We recommend bi-annual inspections (spring and autumn) and after severe weather events. Flat roofs and older structures may need more frequent checks.
Do you offer emergency repair services?
Yes! We provide 24/7 emergency repairs for leaks, storm damage, or structural issues to minimize risks to your property.
What materials do you use for flat roof repairs?
We specialize in felt, rubber (EPDM), fiberglass (GRP), and Sarnafil/Sika membranes, tailored to your roof’s needs and budget.
How long does a new roof installation take?
Timelines vary based on roof size and material, but most residential projects take 3–7 days. We provide a clear schedule during consultation.
Roofing
Fair Quotes. Flawless Results
Are your quotes transparent?
Absolutely. We provide itemized quotes with no hidden fees, so you know exactly what you’re paying for.
Do you work in all weather conditions?
We prioritize safety and quality. Projects may be rescheduled during extreme weather, but emergency repairs are handled ASAP.
Can I stay in my home during roofing work?
Yes! We minimize disruption, protect your property, and keep you informed throughout the process.
Cancellation & Return
Your Roof, Your Rules. Cancel Anytime
Can I cancel my order after placing it?
Yes, you may cancel your order as long as it hasn’t entered the processing or fulfillment stage. Please contact our customer support team immediately to request a cancellation.
How do I cancel my order?
To cancel your order:
Email: Send a request to info@topratedroofing.co.uk with your order number.
Phone: Call us at +07491938445 during business hours.
Is there a deadline to cancel an order?
Orders can typically be canceled within 24 hours of placement, provided they haven’t been shipped, scheduled, or marked as “in progress.” For services (e.g., roofing installations), cancellations must be made at least 48 hours before the scheduled start date.
My Orders
Order Clarity & Transparency
How can I check the status of my order?
You’ll receive a confirmation email with tracking information once your order is processed. For real-time updates, log in to your account on our website and visit the “Order History” section.
My order status says "Processing." What does that mean?
“Processing” means your order is being prepared for shipping or scheduling (for services). This typically takes 1–3 business days. You’ll receive another notification once it ships or is confirmed.
I didn’t receive a confirmation email. What should I do?
Check your spam/junk folder first. If the email isn’t there, contact us at info@topratedroofing.co.uk with your name and order details, and we’ll resend it.
Question?
You still have a question?
If you can’t find question in our FAQ, you can contact us. We’ll answer you shortly!
+07491938445
We are always happy to help
info@topratedroofing.co.uk
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